Our Payment Clinic can make a cease at the Marriott Marquis Queens Park in Bangkok this week where by the ordinary practical experience has truly taken a flip for the worse in the modern calendar year.
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This unique house has attained alone a standing in Bangkok for owning experienced the lowest prices during the previous two a long time with the pandemic pricing hovering as lower as 1000 Baht/night time.
Since Thailand has reopened to make it possible for website visitors back again in a extra typical manner, premiums have risen to pre-pandemic stages of – in some situations – beyond 4000 Baht per night and 1 Government Lounge has recently reopened (great luck locating a seat although).
When the premiums were acceptable (inexpensive) in the mid/stop 2000s I was always written content with obtaining my area and breakfast, the relaxation these as the evening improv lounge at the lobby has been rather significantly a travesty and I rather went to the Goji restaurant to get (and pay for) a la carte. The rooftop ABar is also great.
Two months in the past I had yet another continue to be at this house and pricing has been shut to 3000 Baht web for that working day. Turned out that this was a full squander of cash.
At verify-in I was informed that the rooftop bar (pretty considerably the only bar at the house and their significant offering level) was shut as they rented it out for a private celebration of Lufthansa.
The different suggestion of the hotel was to go following doorway to the EmQuartier searching shopping mall for checking out a rooftop bar or to take a taxi to Marriott Sukhumvit 57 the place they have Octave.
Future up was the restaurant where the menu was overhauled in an totally abhorrent way to the point where by you can not even get a steak anymore which was always rather mouth watering and fairly priced.
The menu was also introduced nearly shred to parts. In accordance to the employees, this was their Covid Takeout Menu which did not make any perception. Covid is in excess of and for the much better component of the pandemic, the resort has available a entire menu together with Beef Sirloin or at times even a Striploin. We had no fascination in either of the merchandise and made a decision to go away the hotel to certainly go to the Emquartier Shopping mall with lots of exceptional F&B solutions.
Getting a seat at the Club Lounge through the night which they reopened in One of the two towers also proved to be a disaster. It was packed to the brim and the company thoroughly overwhelmed with the number of men and women current.
That afternoon I asked to chat to the GM about this who – even with keeping about 90 evenings at this resort – I in no way achieved beforehand. Whilst doing the job for about two several hours in the afternoon no one confirmed up so I remaining eventually. Later on he showed up with the resort supervisor although we had a snack at the complete club lounge. As which is not a suited ecosystem to examine the make any difference (let by yourself becoming 3 hrs later on) I declined the chat at that stage.
Later on, I made a decision to call Marriott Purchaser care to file a thorough criticism about this keep as we were being truly sad this time close to, especially with the closed rooftop bar. This facility is closed each Monday/Tuesday so why not lease it out in the course of these two times exclusively? It’s an integral facility of the house and section of the advertisement, you can not just shut that down to all paying out attendees willy nilly.
Marriott explained another person would react to the file within just 72 hrs – nothing transpired. At that stage, I referred to as Mr. Marriott’s Purchaser Affairs Business and permit them have it.
Shopper Care ultimately credited 20,000 Marriott Rewards Points for this expertise and I bought in contact with Megatix to refund the pre-acquired voucher that I wasn’t ready to use at the bar/cafe.
There had been a lot of items in the earlier that went completely wrong and wherever the hotel fouled up and I generally permit it go due to the fact I imagined it was cheap so what to anticipate. But rates have recovered now, they are even better than pre-covid and at this stage, my tolerance is at an conclusion. If you cost complete prices greater have your things alongside one another and end these shenanigans.
This hotel also experienced a wrong advertisement not long ago, displaying an supply of 1000 Baht for each night time if you book for 30 times. Even so, the amount turned to 60,000 Baht when pricing it out. Evidently, the marketed rate was a for every-human being cost primarily based on double occupancy they did not trouble to mention any place in the IG advert.
Conclusion
This continue to be at the Marriott Marquis Queens Park Bangkok was just terrible. I really should have just stayed at a Hyatt but we required to go to the rooftop bar in the night and experienced previously purchased a voucher for it (which I got refunded soon after the remain).
I genuinely despise when inns near down services this sort of as rooftop bars or swimming pools for private situations. These are part of the resort that the guest is shelling out for and can moderately be expecting to be open through the keep. The Le Meridien had one thing similar as they continually rented out the BambooCHIC bar for personal events, leading to large complaints by attendees as the evening content hour was ordinarily held there.
